CVS - Kyle, Texas

Leanna Montoya

Been given the run around 3 times at this store and I've only been dealing with them for like a month. As we speak my husband is on his way back from San Marcos because they told him my prescription was filled there. So he got there and they told him no it's at the CVS in Buda. So he's on the way there and I'm currently writing this review while I'm on hold with the Buda store. Been 12 minutes so far, I guess we'll see what happens first. If they answer or if my husband gets there in person. Switching to HEB from now on

Donald Tennyson

So thankful for Carla for helping me checkout at the front. Even with a line growing behind me, she didn’t rush me. I’ve had issues with using my ucard and she was very kind, patient, and understanding when I had questions and concerns about it. We figured it out and she was attentive to what I had asked as I was trying to stay under budget. She helped save me money!
Thank you so much Carla!

Peace Love

The pharmacist Cherry was beyond rude and I’m a nurse and to have her be irritated because I’m asking about information regarding a prescription was disgraceful customer service, distrusting leadership.
She also stated to me my call wasn’t important and I have to be a Doctor.

I will be reaching out to whoever is over this pharmacist because that is not the way we help our patients and community.

Today is 8/31/24 and my call with her was 30 minutes ago with the pharmacist who is on schedule to work today. Cherry the pharmacist!

Laura Yetsick

My mother called corporate weeks ago because this store pharmacy Stole $50 from her by refusing to use her good rx card. She has never received a call back and was told that the regional manager would call her back and she hasn’t gotten that call. They just dropped her as a client because she has been lied to over and over and over again by the staff there and got upset this morning because her prescriptions still weren’t filled. My mom has been with CVS for over two decades and had already decided that she was done with this pharmacy due to the way she was being treated. They were discriminating and talking down to her because she is on Medicaid.

K P

Pam helped me with my transaction she was so awesome and patient I had coupons in my care card and I had a manufacturer coupon as well for diapers she was so understanding and helpful and professional. Thank you Pam!

K Noel

Absolutely the worst place to order photos!!! Do not go here. CVS needs to close down at this point, other than Pharmacy.

Carolyn H

A zero star rating is accurate. I’m not sure who runs this clown show but they need serious retraining. Apparently prioritization and customer service are foreign concepts to this CVS pharmacy. We’ve had issues for the year we’ve been here and used this pharmacy but today I’ve reached my limit. I used the CVS on line app to refill my prescription Saturday morning, that would be December 16th. My husband went by yesterday (18th) after work to pick it up for me. The inside pharmacy is closed. You can wait in the drive through which is 8 cars deep at 3:45 in the afternoon. I told my husband to just come home and I would pick my prescription up in the morning. I got to CVS at 11:30 this morning. When I finally got waited on I was informed that I had to see the lady at the “drop off window” because I didn’t have any refills. I see my Dr every 6 months and he sends 6 refills. My next appointment is in January so I knew this wasn’t correct information. Shocking, I know. I went to speak with Norma in the drop off window. Initially she told me I could come back tomorrow and they would have my prescription ready. I told her that wasn’t acceptable and my prescription refill request had been submitted the previous Saturday. Norma then told me I could come back in 30 minutes and pick up my prescription. I asked her why it hadn’t been filled already and she told me “look, I’m just being honest with you, we had no help this weekend”. Ummmmm, that sounds like a manager scheduling/prioritization problem to me. I mentioned that the store had been closed yesterday when my husband came by and she informed me that I was wrong. I called the CVS complaint line and spent the next 30 minutes having my grievance recorded. I went back in after the 30 minutes with the complaint lady still on the phone. When a completely different person looked up my prescription she told me it wasn’t ready and I could come back in 39 minutes. Say what? Oh no ma’am, I’ve waited 30 minutes and where is my prescription? The complaint lady called Norma on another line and I still waited an additional 24 minutes to get my prescription. There were 8 people working in that pharmacy that I counted. Why someone would not have the sense to start pulling and filling prescriptions from the app is beyond me. Customer service seems to be dead. I’m not holding my breath waiting on the “area manager, Philip” To return my call.

Rhonda Hyland

I shop at the CVS in Kyle, Tx on Centre St and I35. I also have all my prescriptions filled at the pharmacy there. I want to praise the pharmacist, Ramon, and all the rest of the pharmacy staff. They treat you so well. It almost makes you feel like a family plus their work ethics are excellent. I have not known Ramon very long, but he always has a smile on his face and treats me like a long lost friend. Their care is excellent and professional always. My only issue with CVS is just as I am getting comfortable with their staff behind the pharmacy, they get rotated out of the store. Otherwise, I’m very happy there.